Tuesday, June 9, 2020

Figuring Out Buyer Behavior No. 1


Segment: College Students

Interview #1: Female, 23 years old
This individual is in her 2nd year at UNF. Although she is in her hometown, she lived on campus in her dorm before COVID-19 and would visit her parents on the weekends. She started vaping and only thinks about her habit when her parents’ “shame” her for it. They make her feel guilty and she will quit temporarily, but she will start right back during the new semester. She just feels like it is easy for her to fall back into old habits when no one is holding her accountable for her own actions. Although she is aware of her need, she is not taking any steps in order to resolve it. She sees the commercials on tv from truth but she just doesn’t really feel like that has convinced her to further look into stopping. It seems like a lack of motivation.

Interview #2: Male, 26 years old
This individual does marathon runs regularly. With that being said, he only really trains a few weeks prior to a scheduled run. He does not find his cigarette use prominent until he starts running again and realizes his shortness of breath. When that happens, he does usually research information to see if any breathing treatments or exercises can help him with his breathing. It does not look like he’s further researching the effect it’s having on his lungs, even though he is aware. It’s almost like the temporary solutions are more convenient than just stopping for him. He does talk to his friends who run with him about this issue, and some are encouraging him to take the next steps to stop, while the others do not feel like it is a big deal.

Interview #3: Male, 25 years old
This individual goes to college in a different city than his hometown. Growing up, his parents smoked and dipped so he does not really rely on advice from them in regards to quitting his habit. It’s almost like when he comes to town, there’s always a celebration where he’s surrounded by all of his loved ones doing it. He has realized his issue when he is low on funds and needs a cigarette but cannot buy a pack, instead he has to get them from his friends. He has tried to find cheaper alternatives, but even with vapes, the price of the “juice” is even more expensive – which is supposed to be a way to ween off of nicotine.

Based on the college students I interviewed, it seems like they are aware of the issue when they are faced with a difficulty in that exact moment. They do not think about it long-term and therefore are not taking the steps to meet their unmet need. If the solution isn’t available to them at that time, it is not as likely for them to move forward with next steps. I think it would be most beneficial to market more on campus, in gyms and in high volume college businesses to raise awareness and allow them to see it while they are out and about in public. As far as information search goes, it's currently going through big sites such as Truth which isn't making this a personable experience. I think it’s best to have our search cater locally and also to have ads pop up on social media based on their location and web activity. This could include, but not limited to, online nicotine purchases and being at popular bars/clubs around town.

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